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We are delighted to be hosting our first ever study day at our Wakefield Depot!&nbsp;Many of you will be serviced from this site and we want to invite you along to see it. Alongside an hour's training from Caroline Pond on Controlled Drugs, we will also be conducting an extensive tour of the facility. This will allow an opportunity to see the operations at Wakefield and understand the journey of your medicine. There will also be members of the PSUK and operations team on hand to answer any questions you may have.&nbsp;Please note, you can book either the morning or afternoon session... but these are the same agenda's repeated back to back, so you only need to book one! Places are limited for this event, and we anticipate that they will fill up fast, so book your place today to avoid missing out!Numbers will be capped to 30 delegates in the morning and 30 in the afternoon. On arrival, you will be split in to two groups of 15, with one group starting with Caroline and the other starting with the depot tour... you will then swap after an hour.&nbsp;AM&nbsp;10:00 - Arrival refreshments&nbsp;10:30 - Delegates split in to Group 1 and Group 210:30 - Group 1 = Controlled Drugs with Caroline / Group 2 = Wakefield Depot Tour11:30 - Group 1 = Wakefield Depot Tour / Group 2 = Controlled Drugs with Caroline&nbsp;12:30 - Lunch and depart for AM delegates&nbsp;PM12:30 - Arrival lunch &amp; refreshments&nbsp;13:15 - Delegates split in to Group 1 and Group 213:15 - Group 1 = Controlled Drugs with Caroline / Group 2 = Wakefield Depot Tour14:15 - Group 1 = Wakefield Depot Tour / Group 2 = Controlled Drugs with Caroline&nbsp;15:15 - Summary and close15:30 - Depart

Wakefield Depot Tour & Practical Guidance on Controlled Drugs (Wed 25th June 2025)

We are delighted to announce that the PSUK Conference + Exhibition is returning back up north to York Racecourse in October 2025.&nbsp;Full details will be shared soon!

PSUK live Conference + Exhibition 2025 North

Presented by: Martyn Potter (AM) &amp; Caroline Pond (PM)You can choose to attend just one session (half day) or attend both sessions as a full day. Select your preference above.&nbsp;09:00 - Arrival refreshments &amp; breakfast rolls09:30 - Customer service training starts11:00 - Refreshment break&nbsp;12:30 - Dispensary processes finishes and lunch is served / arrival and lunch if afternoon session only13:15 - Dispensary Processes; How to work safer and smarter in your Dispensary&nbsp;starts14:45 - Refreshment break16:30 - Event close&nbsp;SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>AstraZeneca</li><li>Gedeon Richter</li></ul>

Stamford (29th April 2025) - Customer Service Training (AM) / Dispensary Processes; How to work safer and smarter in your Dispensary (PM) 

Presented by: Martyn Potter (AM) &amp; Caroline Pond (PM)Please note, you can either book to attend both sessions as a full day, or just attend one session as a half day.&nbsp;Day’s agenda08:45 - Arrival Refreshments and Breakfast Rolls09:15 - An Introduction to Management Starts10:45 - Refreshment Break12:30 - An Introduction to Management Concludes / Lunch12:30 - Arrival/Lunch (if only attending for the afternoon)13:15 - Endorsing &amp; Branding Starts14:45 - Refreshment Break16:30 - Event Closes&nbsp;An Introduction to Management (08:45 - 12:30)The move into management is a big step for most people. Many people are promoted to a management role because they are good at their existing job or have a number of years’ experience working in the role, however, this does not automatically mean they will be a good manager. People are often expected to step up to a management position with little or no management training or coaching and are expected to ‘hit the ground running’ with no handover or transition period. Some managers are asked to take responsibility for a new team, however, many are asked to manage their existing colleagues; which can bring its own challenges. Often new managers have to learn from their mistakes and rely on their natural instincts; and many carry out their new role with amazing competence. A high proportion of new managers do, however, suffer anxiety and disillusionment in the first few months in their new role, due to lack of formal management training and support, and consider leaving the organisation.This half-day introduction to management training course looks at the essential skills required to lead and manage a team. We cover topics such as management styles, emotional intelligence, motivation, influencing skills, transitioning from team member to manager, values, delegation, basic employment rights, performance management, giving feedback, time management, effective meetings, handling challenging conversations and leadership skills.People who will benefit from this course are newly appointed line managers, team leaders or junior managers or those in existing management positions looking to build their confidence.Endorsing and Branding; Understanding how prescriptions are reimbursed and how your handling of prescriptions affects Dispensary ProfitsWhat to prescribe, what to dispense, when to endorse, how to handle concessions? These are all questions that seem to cause confusion and that confusion can potentially be dragging down dispensary profit margins. Understanding the rules around reimbursement are key to having the&nbsp;necessary knowledge to make informed decisions about altering or endorsing prescriptions to avoid loss.&nbsp;The Drug Tariff or the dm+d browser should resources that we are super-confident in using and once you understand reimbursement rules they really not as scary as you might think!&nbsp;This training will teach you how to correctly use the Drug Tariff and the dm+d and how to analyse and handle concessions. This session is best suited for Dispensary Managers, Practice Managers, Dispensers &amp; GPs.SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>AstraZeneca</li><li>Gedeon Richter</li></ul>

Reading - Tue 13th May 2025 - An Introduction to Management (AM) / Endorsing & Branding (PM)

Presented by Caroline PondEvent OverviewThis is an informative and interactive training session which looks to examine dispensary processes &amp; behaviours and provide guidance on legal requirements and best practice. It will highlight how to best handle near misses and significant events in a meaningful manner.In particular we will consider ways of working which can reduce workload and improve efficiency. We will look at specific dispensing activities such as handling controlled drugs and providing compliance aids to patients and discuss how you might prepare for a CQC inspection in the dispensary.Finally, we will look at DSQS and in particular DRUM reviews.This session is best suited for anyone involved in the dispensing of medicines in a dispensing practice and GPs who want to know more about quality assurance and patient safety.Agenda12:00 - Arrival Lunch &amp; Refreshments13:00 - Training Starts14:30 - Refreshment Break16:00 - Training concludesSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>AstraZeneca</li><li>Chiesi</li><li>Gedeon Richter</li></ul>

Tunbridge Wells - Dispensary Processes; How to work safer and smarter in your Dispensary

Presented by: Caroline PondEvent overview:We all have our accountants who prepare our annual accounts but that doesn’t mean we should be doing some basic sums on an on-going basis, in order to keep the dispensary finances on track.But if we don’t know how we generate income and we don’t prepare some sort of cash flow statement as we go along how can we say we are managing the dispensary business?In this session we will focus on understanding how dispensary income is generated and more importantly identifying where the main losses occur.You will be given guidance on how to undertake meaningful internal audit in order to collect the data you really require to create useful monthly management accounts.The session is aimed at the practice management and partnership team.&nbsp;12:00 - Delegates arrival - lunch and exhibition&nbsp;13:00 - Training starts14:30 - Refreshment break16:30 - Event closeSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:

Kendal - Managing your practice & increasing profits

Yarm - Managing your practice & increasing profits

Presented by Jim Mandeville (AM only) and Caroline PondEvent overview - AMThis course is designed to allow those involved in practice financial management along with those in dispensary management to dig deeper into the subject of Value Added Tax and how it impacts practice finances.It will include an informative session on how to review the practice VAT accounting requirements and the strategies for maximising VAT recovery, as well as spending time looking at the more practical considerations to understanding and handling PAs (personally administered items), understanding drug statements &nbsp;and creating simple dispensary management accounts to &nbsp;manage profitability.This session is suited to a broad spectrum of Practice team members including those with an interest in finances as well as dispensary managers and partners.09:00 - Arrival and breakfast items09:30 - Training starts11:00 - Refreshment Break12:30 - Event Close with lunchEvent Overview (PM)What to prescribe, what to dispense, when to endorse, how to handle concessions? These are all questions that seem to cause confusion and that confusion can potentially be dragging down dispensary profit margins. Understanding the rules around reimbursement are key to having the&nbsp;necessary knowledge to make informed decisions about altering or endorsing prescriptions to avoid loss.&nbsp;The Drug Tariff or the dm+d browser should resources that we are super-confident in using and once you understand reimbursement rules they really not as scary as you might think!&nbsp;This training will teach you how to correctly use the Drug Tariff and the dm+d and how to analyse and handle concessions. This session is best suited for Dispensary Managers, Practice Managers, Dispensers &amp; GPs.12:30 - Arrival Registration and Lunch13:30 - Training Starts15:00 - Refreshment break16:30 - Event CloseSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:

Newmarket - (Tue 3rd June) Understanding PAs & VAT (AM) / Endorsing & Branding (PM)

Presented by: Caroline PondEvent overview:We all have our accountants who prepare our annual accounts but that doesn’t mean we should be doing some basic sums on an on-going basis, in order to keep the dispensary finances on track.But if we don’t know how we generate income and we don’t prepare some sort of cash flow statement as we go along how can we say we are managing the dispensary business?In this session we will focus on understanding how dispensary income is generated and more importantly identifying where the main losses occur.You will be given guidance on how to undertake meaningful internal audit in order to collect the data you really require to create useful monthly management accounts.The session is aimed at the &nbsp;practice management and partnership team.&nbsp;12:00 - Delegates arrival - lunch and exhibition&nbsp;13:00 - Training starts14:30 - Refreshment break16:30 - Event closeSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:

Northampton - Managing your practice & increasing profits

Crewe - Managing you practice & increasing profits

What to prescribe, what to dispense, when to endorse, how to handle concessions? These are all questions that seem to cause confusion and that confusion can potentially be dragging down dispensary profit margins. Understanding the rules around reimbursement are key to having the&nbsp;necessary knowledge to make informed decisions about altering or endorsing prescriptions to avoid loss.&nbsp;The Drug Tariff or the dm+d browser should resources that we are super-confident in using and once you understand reimbursement rules they really not as scary as you might think!&nbsp;This training will teach you how to correctly use the Drug Tariff and the dm+d and how to analyse and handle concessions. This session is best suited for Dispensary Managers, Practice Managers, Dispensers &amp; GPs.SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:

Chesterfield - Endorsing & Branding

Presented by Caroline PondWhat to prescribe, what to dispense, when to endorse, how to handle concessions? These are all questions that seem to cause confusion and that confusion can potentially be dragging down dispensary profit margins. Understanding the rules around reimbursement are key to having the&nbsp;necessary knowledge to make informed decisions about altering or endorsing prescriptions to avoid loss.&nbsp;The Drug Tariff or the dm+d browser should resources that we are super-confident in using and once you understand reimbursement rules they really not as scary as you might think!&nbsp;This training will teach you how to correctly use the Drug Tariff and the dm+d and how to analyse and handle concessions. This session is best suited for Dispensary Managers, Practice Managers, Dispensers &amp; GPs.SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are: