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Presented by: Caroline PondEvent overview:We all have our accountants who prepare our annual accounts but that doesn’t mean we should be doing some basic sums on an on-going basis, in order to keep the dispensary finances on track.But if we don’t know how we generate income and we don’t prepare some sort of cash flow statement as we go along how can we say we are managing the dispensary business?In this session we will focus on understanding how dispensary income is generated and more importantly identifying where the main losses occur.You will be given guidance on how to undertake meaningful internal audit in order to collect the data you really require to create useful monthly management accounts.The session is aimed at the &nbsp;practice management and partnership team.&nbsp;12:00 - Delegates arrival - lunch and exhibition&nbsp;13:00 - Training starts14:30 - Refreshment break16:30 - Event closeSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:TBC

Oxford - Managing your practice & increasing profits

Presented by: Caroline PondEvent overview:We all have our accountants who prepare our annual accounts but that doesn’t mean we should be doing some basic sums on an on-going basis, in order to keep the dispensary finances on track.But if we don’t know how we generate income and we don’t prepare some sort of cash flow statement as we go along how can we say we are managing the dispensary business?In this session we will focus on understanding how dispensary income is generated and more importantly identifying where the main losses occur.You will be given guidance on how to undertake meaningful internal audit in order to collect the data you really require to create useful monthly management accounts.The session is aimed at the &nbsp;practice management and partnership team.&nbsp;12:00 - Delegates arrival - lunch and exhibition&nbsp;13:00 - Training starts14:30 - Refreshment break16:30 - Event closeSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>Gedeon Richter</li></ul>

Worcester - Managing your practice & increasing profits

Presented by Mark Gibbon &amp; Caroline Pond.Event OverviewWe all should understand that prescriptions are our dollar but do we all micro-manage how they are handled and do we understand that if mis-managed those valuable FP10s become worthless?In this session you will hear it from the horses’ mouth, with a senior member of Prescription Services explaining just what happens to your FP34 claim when it is received by prescription services and how you can become the perfect contractor (in their eyes!)On the back of this informative session, Caroline will translate all this valuable information into the actions we need to take when we are back in practice, focussing on reducing unrequired tasks and checking your drug statements against your FP34 submissions in order to identify and examine any discrepancies.Agenda12:00 - Arrival Lunch &amp; Refreshments13:00 - Training Starts14:30 - Refreshment Break16:30 - Training concludesSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>

Kendal - Understanding NHS Prescription Services & correct handling of your prescriptions

We are pleased to confirm the following PSUK study day:Subject:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Practical Guidance on Controlled Drugs and Handling Monitored Dosage SystemsSpeaker:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Caroline PondCPD:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3 hoursLunch:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; From 12:00&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Start:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 13:00Break&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 14:30Close:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16:00Practical Guidance on Controlled Drugs by Caroline PondHow we handle Controlled Drugs (CDs) in the dispensary should be consistent and meet all regulatory requirements and standards. Keeping staff in the practice up-to-date with their understanding is key to getting it right.This session will examine dispensary processes related to CDs and help attendees to reflect on their own practices and behaviors to look for improvement. It will explain the legal requirements and regulations and how we should be meeting these on a day-to-day basis. It will also give guidance on how to best handle those near misses and significant events through effective use of SOPs. Finally it will discuss how we can best prepare for CQC inspection.The session will also cover the dispensing of Monitored Dosage Systems in Dispensing Practice, and specifically offer advice on handling Controlled Drugs in MDS trays.This session is best suited for anyone involved in the dispensing of medicines in a dispensing practice and GPs who want to know more about meeting requirements for dispensing CDs and initiating and safely dispensing MDS.SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>

Truro - Practical Guidance on Controlled Drugs

Presented by: Caroline PondEvent overview:We all have our accountants who prepare our annual accounts but that doesn’t mean we should be doing some basic sums on an on-going basis, in order to keep the dispensary finances on track.But if we don’t know how we generate income and we don’t prepare some sort of cash flow statement as we go along how can we say we are managing the dispensary business?In this session we will focus on understanding how dispensary income is generated and more importantly identifying where the main losses occur.You will be given guidance on how to undertake meaningful internal audit in order to collect the data you really require to create useful monthly management accounts.The session is aimed at the &nbsp;practice management and partnership team.&nbsp;09:00 - Delegates arrival - Refreshments served09:30 - Training starts11:00 - Refreshment break12:30 - Training concludes &amp; Lunch is served13:00 - DepartSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:TBC

Exeter - Managing your practice & increasing profits 

Presented by: Phil Davies (Director at williamsdenton) &amp; Caroline Pond (Dispensing Doctor expert)Managing your dispensary business &amp; Understanding VAT (including partial exemption and PAs explained)In 2026, we can no longer run the dispensary knowing the accounts at the end of the year are going to make us smile. We need to have our fingers on the pulse at all times.Understanding your VAT and preparing meaningful management accounts should be a starting point for all dispensaries and allow you to see the results of getting things right.Dispensing GP practices operate in a uniquely complex VAT environment, understanding partial exemption and personally administered drugs (PAs) is essential to remain compliant.The first hour of this session with Phil will include the following:<ul><li>Break down how partial exemption works for dispensing GP practices</li><li>Explore how dispensing income impacts your VAT recovery position</li><li>Clarify the VAT treatment of personally administered drugs and why they matter</li><li>Identify common mistakes and HMRC risk areas</li><li>Highlight practical planning opportunities to improve VAT recovery</li><li>Share real-world examples relevant to dispensing practices</li></ul>Caroline will then help you to understand how you can draw from the information sources at your fingertips to create internal financial reports which will map success or failure and identify where improvements are required.Timings12:00 - Delegates arrival - lunch and exhibition&nbsp;13:00 - Training starts14:30 - Refreshment break16:30 - Event closeSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>

Llandudno - Managing your dispensary business & Understanding VAT (including partial exemption and PAs explained)

<a href="https://psuk.co.uk/events/llandudno-managing-your-dispensary-business-understanding-vat-including-partial-exemption">Llandudno - Managing your dispensary business &amp; Understanding VAT (including partial exemption and PAs explained) | PSUK</a>We are pleased to confirm the following PSUK study day:Subject:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Practical Guidance on Controlled Drugs and Handling Monitored Dosage SystemsSpeaker:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Caroline PondCPD:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3 hoursLunch:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; From 12:00&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Start:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 13:00Break&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 14:30Close:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 16:00Practical Guidance on Controlled Drugs by Caroline PondHow we handle Controlled Drugs (CDs) in the dispensary should be consistent and meet all regulatory requirements and standards. Keeping staff in the practice up-to-date with their understanding is key to getting it right.This session will examine dispensary processes related to CDs and help attendees to reflect on their own practices and behaviors to look for improvement. It will explain the legal requirements and regulations and how we should be meeting these on a day-to-day basis. It will also give guidance on how to best handle those near misses and significant events through effective use of SOPs. Finally it will discuss how we can best prepare for CQC inspection.The session will also cover the dispensing of Monitored Dosage Systems in Dispensing Practice, and specifically offer advice on handling Controlled Drugs in MDS trays.This session is best suited for anyone involved in the dispensing of medicines in a dispensing practice and GPs who want to know more about meeting requirements for dispensing CDs and initiating and safely dispensing MDS.SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>

Telford - Practical Guidance on Controlled Drugs

We are pleased to confirm the following study day&nbsp;Subject:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Embedding CQC regulation into everyday practice: from compliance to confidence (AM) / Practical Guidance on Controlled Drugs (PM)Speaker:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tracy Green (AM) &amp; Caroline Pond (PM)CPD:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TBCTimings:09:00 – Arrival09:30 – CQC Start11:00 – Refreshment break11:30 – CQC resumes13:00 – CQC Conclude / Lunch served14:00 – CDs&nbsp;15:45 – Close and depart&nbsp;CQC Event Overview (09:30 - 13:00)Are you confident your practice is CQC-ready? In this session, we will focus on helping you understand the Care Quality Commission, its role, and what it means for your practice. We will explore what has and hasn’t changed under the Assessment Framework, and more importantly, how you can ensure you are prepared every day – not just at inspection time.But if we don’t know what the CQC are looking for, and we don’t understand the quality statements and evidence categories that underpin the framework, how can we say we are managing compliance confidently?In this session we will focus on understanding the Regulations and the Framework, identifying what it takes to achieve a Good rating, and learning the common themes that lead to Inadequate or Requires Improvement ratings, so you can take proactive steps to avoid them.You will also be given guidance on the inspection and assessment process, including how ratings are determined, and leave with a set of practical tips you can apply immediately.The session is aimed at the practice management, and any members of the team.CDs Event Overview (14:00 - 15:45)How we handle Controlled Drugs (CDs) in the dispensary should be consistent and meet all regulatory requirements and standards. Keeping staff in the practice up-to-date with their understanding is key to getting it right.This session will examine dispensary processes related to CDs and help attendees to reflect on their own practices and behaviours to look for improvement. It will explain the legal requirements and regulations and how we should be meeting these on a day-to-day basis. It will also give guidance on how to best handle those near misses and significant events through effective use of SOPs. Finally it will discuss how we can best prepare for CQC inspection.The session will also cover the dispensing of Monitored Dosage Systems in Dispensing Practice, and specifically offer advice on handling Controlled Drugs in MDS trays.This session is best suited for anyone involved in the dispensing of medicines in a dispensing practice and GPs who want to know more about meeting requirements for dispensing CDs and initiating and safely dispensing MDS.SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>

Norwich - Tue 9th June 2026 - Embedding CQC regulation into everyday practice: from compliance to confidence (AM) / Practical Guidance on Controlled Drugs (PM)

Presented by: Caroline PondEvent overview:We all have our accountants who prepare our annual accounts but that doesn’t mean we should be doing some basic sums on an on-going basis, in order to keep the dispensary finances on track.But if we don’t know how we generate income and we don’t prepare some sort of cash flow statement as we go along how can we say we are managing the dispensary business?In this session we will focus on understanding how dispensary income is generated and more importantly identifying where the main losses occur.You will be given guidance on how to undertake meaningful internal audit in order to collect the data you really require to create useful monthly management accounts.The session is aimed at the &nbsp;practice management and partnership team.Timings12:00 - Delegates arrival - lunch and exhibition&nbsp;13:00 - Training starts14:30 - Refreshment break16:30 - Event closeSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:TBC

Ipswich - Managing your practice & increasing profits

Presented by Mark Gibbon &amp; Caroline Pond.Event OverviewWe all should understand that prescriptions are our dollar but do we all micro-manage how they are handled and do we understand that if mis-managed those valuable FP10s become worthless?In this session you will hear it from the horses’ mouth, with a senior member of Prescription Services explaining just what happens to your FP34 claim when it is received by prescription services and how you can become the perfect contractor (in their eyes!)On the back of this informative session, Caroline will translate all this valuable information into the actions we need to take when we are back in practice, focussing on reducing unrequired tasks and checking your drug statements against your FP34 submissions in order to identify and examine any discrepancies.Agenda10:30 - Arrival refreshments11:00 - Start (Mark Gibbon)12:15 - Lunch &amp; exhibition&nbsp;13:00 - Recommence&nbsp;14:30 - Event close&nbsp;SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>