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We are delighted to announce that the PSUK Conference + Exhibition is moving to Newbury for the South Conference this year.&nbsp;Agenda (subject to change)09:00 - Arrival &amp; Exhibition10:00 - Welcome... 20 Years of PSUK - Simon Coles, Managing Director at PSUK10:15 - PHOENIX UK and EU Update - Jonathan Fearn, Chief Finance Officer at PHOENIX UK10:40 - Pressures in Practice: Realising Efficiencies in DD - Edward Rigby, Managing Partner at Malpas Surgery11:10 - Refreshment Break / Exhibition11:55 - Breakout Workshops (select one)<ul><li>Managing people through change &amp; handling difficult conversations - Martyn Potter</li><li>Maximising the PSUK portal &amp; website - Richard Fenwick</li><li>Understanding your drug statements &amp; wrong group movements - Caroline Pond</li></ul>13:00 - Lunch &amp; Exhibition14:00 - The 149 effect... - Steve Head - Inspirational Author &amp; Coach15:00 - Refreshment Break15:15 - Minimising losses... a practice team approach - Caroline Pond, NHS Partnerships Director at CHASE16:15 - Summary &amp; Close&nbsp;&nbsp;Accommodation - need somewhere to stay the night before?We have reserved a block of rooms on site at the venue for the night prior to the conference, meaning if you have some travel involved... you can come the night before and have a peaceful start to the morning! See the details below.Wednesday 15th October 2025 (conference takes place following day – Thursday 16th October) – NewburyHotel: The Lodge at Newbury Racecourse, Racecourse Road, Newbury, RG14 7NZAbout: This hotel is on the racecourse site so a mere couple of minutes the next morning to walk over to the venue. There is sufficient parking and the venue also has a train station on site for anyone travelling by rail.&nbsp;Rate: £65 +VAT (A supplement of £8 +VAT for a second guest.)Includes: based on solo occupancy and included breakfast.&nbsp;How to book: Contact Ché Earl in events to book (cearl@phoenixmedical.co.uk). Invoices for the accommodation will be arranged by our events agency Circa and chargeable ahead of the stay.&nbsp;&nbsp;The following list of industry partners have sponsored the conference with promotional exhibition stands and/or symposia. Sponsoring companies have had no input into the educational agenda or speaker selection for the day (unless otherwise stated)Sponsors:<ul><li>Gedeon Richter (Platinum sponsors - will include a 20 minute speaking slot in the agenda)</li><li>NuCare</li><li>IPS Pharma</li><li>Menarini</li><li>Glenmark</li><li>Alimera Sciences</li><li>AgaMatrix</li><li>Torrent Pharma</li><li>Kent Pharma</li><li>Scope Eyecare</li><li>Chiesi</li><li>Trust Payments</li><li>AstraZeneca</li><li>Golden Tote</li></ul>

PSUK live Conference + Exhibition 2025 South

We are delighted to announce that the PSUK Conference + Exhibition is returning back up north to York Racecourse in October 2025.&nbsp;Agenda (subject to change)09:00 - Arrival &amp; Exhibition10:00 - Welcome... 20 Years of PSUK - Simon Coles, Managing Director at PSUK10:15 - PHOENIX UK and EU Update - Nigel Swift, Deputy CEO at PHOENIX UK10:40 - Sponsored Talk - Subject TBC - Sponsored by Gedeon Richter11:00 - Refreshment Break / Exhibition11:40 - Breakout Workshops (select one)<ul><li>Managing people through change &amp; handling difficult conversations - Martyn Potter</li><li>Maximising the PSUK portal &amp; website - Richard Fenwick</li><li>Understanding your drug statements &amp; wrong group movements - Caroline Pond</li></ul>12:45 - Lunch &amp; Exhibition13:45 - Realising Efficiencies through Golden Tote - Adam James, Senior Consultancy Manager at PHOENIX UK14:00 - The 149 effect... - Steve Head - Inspirational Author &amp; Coach15:00 - Refreshment Break15:15 - Minimising losses... a practice team approach - Caroline Pond, NHS Partnerships Director at CHASE16:15 - Summary &amp; Close&nbsp;&nbsp;Accommodation - need somewhere to stay the night before?We have reserved a block of rooms on site at the venue for the night prior to the conference, meaning if you have some travel involved... you can come the night before and have a peaceful start to the morning! See the details below.Wednesday 22nd October 2025 (conference takes place following day – Thursday 23rd October) – YorkHotel: Delta Hotels York, Tadcaster Road, York, YO24 1QQAbout: This hotel is opposite the racecourse and a very short drive to the venue. There is sufficient parking available and a short taxi ride away from anyone coming by train.&nbsp;Rate: £65 +VAT (A supplement of £8 +VAT for a second guest.)Includes: based on solo occupancy and included breakfast.&nbsp;How to book: Contact Ché Earl in events to book (cearl@phoenixmedical.co.uk). Invoices for the accommodation will be arranged by our events agency Circa and chargeable ahead of the stay.&nbsp;&nbsp;The following list of industry partners have sponsored the conference with promotional exhibition stands and/or symposia. Sponsoring companies have had no input into the educational agenda or speaker selection for the day (unless otherwise stated)Sponsors:<ul><li>Gedeon Richter (Platinum sponsors - will include a 20 minute speaking slot in the agenda)</li><li>NuCare</li><li>IPS Pharma</li><li>Menarini</li><li>Glenmark</li><li>Alimera Sciences</li><li>AgaMatrix</li><li>Torrent Pharma</li><li>Kent Pharma</li><li>Scope Eyecare</li><li>Chiesi</li><li>Trust Payments</li><li>AstraZeneca</li><li>Golden Tote</li></ul>

PSUK live Conference + Exhibition 2025 North

Subject: Endorsing and Branding; Understanding how prescriptions are reimbursed and how your handling of prescriptions affects Dispensary ProfitsPresented by: Caroline Pond12:00 - Delegates arrival12:15 - Lunch is served13:00 - Meeting starts14:30 - Refreshment break16:00 - Event closeEvent overview:What to prescribe, what to dispense, when to endorse, how to handle concessions? These are all questions that seem to cause confusion and that confusion can potentially be dragging down dispensary profit margins. Understanding the rules around reimbursement are key to having the&nbsp;necessary knowledge to make informed decisions about altering or endorsing prescriptions to avoid loss.&nbsp;The Drug Tariff or the dm+d browser should resources that we are super-confident in using and once you understand reimbursement rules they really not as scary as you might think!&nbsp;This training will teach you how to correctly use the Drug Tariff and the dm+d and how to analyse and handle concessions. This session is best suited for Dispensary Managers, Practice Managers, Dispensers &amp; GPs.SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>

Exeter - Endorsing and Branding

Presented by: Caroline PondEvent overview:We all have our accountants who prepare our annual accounts but that doesn’t mean we should be doing some basic sums on an on-going basis, in order to keep the dispensary finances on track.But if we don’t know how we generate income and we don’t prepare some sort of cash flow statement as we go along how can we say we are managing the dispensary business?In this session we will focus on understanding how dispensary income is generated and more importantly identifying where the main losses occur.You will be given guidance on how to undertake meaningful internal audit in order to collect the data you really require to create useful monthly management accounts.The session is aimed at the &nbsp;practice management and partnership team.&nbsp;12:00 - Delegates arrival - lunch and exhibition&nbsp;13:00 - Training starts14:30 - Refreshment break16:30 - Event closeSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>

Truro - Managing your practice & increasing profits

Presented by: Caroline Pond12:00 - Delegates arrival12:15 - Lunch is served13:00 - Meeting starts14:30 - Refreshment break16:00 - Event closeEvent overview:What to prescribe, what to dispense, when to endorse, how to handle concessions? These are all questions that seem to cause confusion and that confusion can potentially be dragging down dispensary profit margins. Understanding the rules around reimbursement are key to having the&nbsp;necessary knowledge to make informed decisions about altering or endorsing prescriptions to avoid loss.&nbsp;The Drug Tariff or the dm+d browser should resources that we are super-confident in using and once you understand reimbursement rules they really not as scary as you might think!&nbsp;This training will teach you how to correctly use the Drug Tariff and the dm+d and how to analyse and handle concessions. This session is best suited for Dispensary Managers, Practice Managers, Dispensers &amp; GPs.SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>

Stratford upon Avon - Endorsing and Branding

Subject: Dispensary Customer Service TrainingPresenter: Martyn PotterTraining session overview: How to ensure effective communication and interaction with customers and patients.Outline: To equip managers and team leaders working within a GP practice, with the necessary skills and strategies to provide exceptional customer care whilst effectively managing difficult or challenging patients.&nbsp;To provide team members with the knowledge, skills and techniques to handle difficult patients effectively and professionally, ensuring a positive working environment and minimising conflict. To provide practical tools for diffusing challenging situations, whilst maintaining high standards of patient care and ensuring personal safety.Key areas to be covered include:<ul><li>The importance of treating the patient as a customer;</li><li>What is meant by customer care and success;</li><li>Recognising and understanding the reasons for difficult patient behaviour and the underlying causes that contribute to patient frustrations;</li><li>Identifying the common types of difficult patients;</li><li>Establishing trust and rapport with patients;</li><li>Practical approaches and techniques to de-escalate tense situations and manage challenging interactions professionally;</li><li>The importance of active listening, clear communication, emotional intelligence and empathy; </li><li>Techniques for team members to manage their own stress, self-care and to build personal self-resilience; and</li><li>The importance of team work and mutual support.</li></ul>SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>

Derby - Dispensary Customer Service Training

Subject: Endorsing and Branding; Understanding how prescriptions are reimbursed and how your handling of prescriptions affects Dispensary Profits.Presented by: Caroline PondWhat to prescribe, what to dispense, when to endorse, how to handle concessions? These are all questions that seem to cause confusion and that confusion can potentially be dragging down dispensary profit margins. Understanding the rules around reimbursement are key to having the&nbsp;necessary knowledge to make informed decisions about altering or endorsing prescriptions to avoid loss.&nbsp;The Drug Tariff or the dm+d browser should resources that we are super-confident in using and once you understand reimbursement rules they really not as scary as you might think!&nbsp;This training will teach you how to correctly use the Drug Tariff and the dm+d and how to analyse and handle concessions. This session is best suited for Dispensary Managers, Practice Managers, Dispensers &amp; GPs.SponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>

Norwich - Endorsing & Branding

Presented by: Caroline PondEvent overview:We all have our accountants who prepare our annual accounts but that doesn’t mean we should be doing some basic sums on an on-going basis, in order to keep the dispensary finances on track.But if we don’t know how we generate income and we don’t prepare some sort of cash flow statement as we go along how can we say we are managing the dispensary business?In this session we will focus on understanding how dispensary income is generated and more importantly identifying where the main losses occur.You will be given guidance on how to undertake meaningful internal audit in order to collect the data you really require to create useful monthly management accounts.The session is aimed at the &nbsp;practice management and partnership team.&nbsp;12:00 - Delegates arrival - lunch and exhibition&nbsp;13:00 - Training starts14:30 - Refreshment break16:30 - Event closeSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:TBC

Stamford - Managing your practice & increasing profits

Presented by Caroline PondEvent OverviewThis is an informative and interactive training session which looks to examine dispensary processes &amp; behaviours and provide guidance on legal requirements and best practice. It will highlight how to best handle near misses and significant events in a meaningful manner.In particular we will consider ways of working which can reduce workload and improve efficiency. We will look at specific dispensing activities such as handling controlled drugs and providing compliance aids to patients and discuss how you might prepare for a CQC inspection in the dispensary.Finally, we will look at DSQS and in particular DRUM reviews.This session is best suited for anyone involved in the dispensing of medicines in a dispensing practice and GPs who want to know more about quality assurance and patient safety.Agenda12:00 - Arrival Lunch &amp; Refreshments13:00 - Training Starts14:30 - Refreshment Break16:00 - Training concludesSponsorsThere will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:<ul><li>TBC</li></ul>