Reading - Tue 13th May 2025 - An Introduction to Management (AM) / Endorsing & Branding (PM)

Presented by: Martyn Potter (AM) & Caroline Pond (PM)

Please note, you can either book to attend both sessions as a full day, or just attend one session as a half day. 

Day’s agenda

08:45 - Arrival Refreshments and Breakfast Rolls

09:15 - An Introduction to Management Starts

10:45 - Refreshment Break

12:30 - An Introduction to Management Concludes / Lunch

12:30 - Arrival/Lunch (if only attending for the afternoon)

13:15 - Endorsing & Branding Starts

14:45 - Refreshment Break

16:30 - Event Closes

An Introduction to Management (08:45 - 12:30)

The move into management is a big step for most people. Many people are promoted to a management role because they are good at their existing job or have a number of years’ experience working in the role, however, this does not automatically mean they will be a good manager. People are often expected to step up to a management position with little or no management training or coaching and are expected to ‘hit the ground running’ with no handover or transition period. Some managers are asked to take responsibility for a new team, however, many are asked to manage their existing colleagues; which can bring its own challenges. Often new managers have to learn from their mistakes and rely on their natural instincts; and many carry out their new role with amazing competence. A high proportion of new managers do, however, suffer anxiety and disillusionment in the first few months in their new role, due to lack of formal management training and support, and consider leaving the organisation.

This half-day introduction to management training course looks at the essential skills required to lead and manage a team. We cover topics such as management styles, emotional intelligence, motivation, influencing skills, transitioning from team member to manager, values, delegation, basic employment rights, performance management, giving feedback, time management, effective meetings, handling challenging conversations and leadership skills.

People who will benefit from this course are newly appointed line managers, team leaders or junior managers or those in existing management positions looking to build their confidence.

Endorsing and Branding; Understanding how prescriptions are reimbursed and how your handling of prescriptions affects Dispensary Profits

What to prescribe, what to dispense, when to endorse, how to handle concessions? These are all questions that seem to cause confusion and that confusion can potentially be dragging down dispensary profit margins. Understanding the rules around reimbursement are key to having the necessary knowledge to make informed decisions about altering or endorsing prescriptions to avoid loss. 

The Drug Tariff or the dm+d browser should resources that we are super-confident in using and once you understand reimbursement rules they really not as scary as you might think! 

This training will teach you how to correctly use the Drug Tariff and the dm+d and how to analyse and handle concessions. This session is best suited for Dispensary Managers, Practice Managers, Dispensers & GPs.

Sponsors

There will be some manufacturer partners in attendance who have sponsored the day’s event. They will have a small stand at the event and we could encourage you to take the time to visit them at their stands. They have had no input in the educational content. The sponsors in attendance are:

• AstraZeneca
• Gedeon Richter