PSUK live + online
We are pleased to announce the arrival of our new digital platform PSUK live + online... Our new YouTube Channel.
Every week, there is going to be all sorts of new content added for you, ranging from bite size versions of our training programme to brand new features launching over the coming weeks.
We can’t wait to get back on the road visiting our members and hosting PSUK live events again… but in the meantime, we’re looking forward to engaging with you in a new digital way… online!
Please find below the videos that are already live on our channel for you to go back and watch anytime. This page will be updated regularly with new videos so make sure to keep checking for new content!
PSUK live Conference 2021
Your trust is in the right place. If you missed the PSUK live Conference that was broadcast live on Thursday 4th November 2021, here is your chance to catch up.
Introduction to YouTube channel
Ian Redmond (Sales Director) and Che Earl (Events Manager) introduce the new channel and tell you what to expect over the coming months.
Introduction to PSUK live + online
Conference Month
October is Conference Month! And this year we will be bringing it to you live + online, which allows you to watch from wherever and whenever!
A new video will be posted every working day of October to our YouTube channel but you can also find the links to each video and find out what else is in store on the Conference Month dedicated page.
Training Programme
Practical Guidance on Controlled Drugs - part 1 - week 20
Caroline Pond is back for a five part series where you can learn more, or refresh your knowledge about current legislation and good practice relating to Controlled Drugs in Primary Care. During the presentations, Caroline reflects on the way Controlled Drugs are handled and offers practical and up to date guidance on how improvements might be made.
The basics for supporting a dispensing practice - part 5 - week 19
The basics for supporting a dispensing practice - part 4 - week 18
The basics for supporting a dispensing practice - part 3 - week 17
The basics for supporting a dispensing practice - part 2 - week 16
The basics for supporting a dispensing practice - part 1 - week 15
Caroline Pond is back with a brand new presentation and this time, she is stripping things back to basics. This presentation will be useful to a new GP Partner, pharmacists new to dispensing doctors or any member of staff wanting to understand more about dispensing doctors.
Improving the patient experience (customer service) part 5 - week 14
In the final part of this series, Caroline rounds up the session and reflects on everything discussed in the previous weeks.
Improving the patient experience (customer service) part 4 - week 13
Caroline continues where she left off last week in looking at a number of scenarios that many of you should relate to in your practice. Each one is discussed in detail with many factors to consider before offering a solution.
Improving the patient experience (customer service) part 3 - week 12
In this week's edition, Caroline moves on to talk about first impressions and how important they are - even in general practice. She offers advice on body language, choice of words and general attitude. There are also some more scenarios for you and your team to think about and come up with some ideas on how you would handle them.
Improving the patient experience (customer service) part 2 - week 11
This week, Caroline moves on to look at the value of the patient and question how much we should value their feedback.
Improving the patient experience (customer service) part 1 - week 10
We are delighted to feature the familiar face of Caroline Pond in a 5 part series on improving the patient experience (Caroline’s personal twist on the classic Customer Service). Week 1 focuses on making you think like the patient and how some scenarios would make you feel.
Dispensing appliances & special obtains - week 9
Caroline is back for the final Training Programme video of the year as she talks through dispensing appliances and special obtains.
Understanding the Drug Tariff, Endorsing and the dm+d browser - week 8
Caroline Pond is back on the Training Programme with a thorough look through how to navigate the electronic Drug Tariff and use is most effectively. She also demonstrates using the dm+d browser, a handy NHS website that's worth knowing about.
Basic Dispensing Skills - week 7
We are pleased to welcome Rob Burnley to live + online. During his sessions, he will provide a thorough overview of how the process of dispensing and accuracy checking a prescription should look. He will also address common mistakes and the consequences of patient safety errors. There will also be key activities covered such as dispensing CDs, logging errors and creating dispensing owings etc. This course is targeted towards new or inexperienced dispensers... even those who just want to go back to basics.
Monitored Dosage Systems - week 6
As the Training Programme continues to grow, we are thrilled to welcome back Caroline Pond as she talks us through best practice when working with Monitored Dosage Systems. Whether you're already using MDS trays/pouches, or are considering venturing down that route, this presentation will talk you through the risks but also the benefits to patients.
Caroline also shows us how to navigate an extremely useful website www.sps.nhs.uk which provides stability data for compliance aids. Don't forget to tune in to the Q&A next week when Caroline will be answering some of your questions.
Branded vs Generic Prescribing - week 5
In the latest version of the Training Programme, we welcome our very own Stuart Haywood (Regional Sales Manager of the South) to host this edition. This video focuses on the effect that branded prescribing and generic prescribing has on your dispensary profitability. Stuart takes you through some useful tips to avoid loss making and increase those profits.
Introduction to Social Media in General Practice - week 4
We're delighted to welcome Marie Ennis O'Connor to our Training Programme as she takes us through a 3 part journey on social media and it's benefits in General Practice. She talks through the background of social media, as well as the different options for you to experiment with and find which is best for you. Further on in part 2 and 3, she guides you through how to create a strategy plan and content for your relevant social media platform. In a world that has had no choice but to go digital recently, this is an extremely fitting presentation that has been brilliantly executed by Marie. We really hope you enjoy it and find it useful.
Effective Performance Management - week 3
Week 3 of the Training Programme features Martyn Potter, a familiar face to many members who have attended the PSUK live study days. Martyn is talking through 5 different case studies, all centred around performance management. He is providing sound advice on how to go about handling these situations, as well as some useful tips of how to prepare for some of those difficult conversations. We imagine that most management will have come across at least one of these situations before...
Guidance on Controlled Drugs - week 2
Caroline Pond offers some practical guidance on the handling of controlled drugs. These short videos are ideal for those working in a dispensing practice who would like to learn about current legislation and receive useful tips on how improvements could be made, in relation to handling controlled drugs. The session concludes with an emphasis on whistle-blowing and not being afraid to speak up if you suspect something.
Making SOPs a useful management tool in practice - week 1
Caroline Pond talks through the importance of having a thorough and robust portfolio of SOPs in your practice. She stresses the value of making sure they are relevant to you and your place of work and discusses how best you can develop your SOPs to suit your setting. This presentation is split in to 5 parts.
Speaker Q&A
Speaker Q&A with Caroline Pond and Che Earl - The basics for supporting a dispensing practice
Following on from Caroline Pond's 5 part presentation, she returns to answer some of your questions in a Q&A.
Speaker Q&A with Caroline Pond and Che Earl - The basics for supporting a dispensing practice
Speaker Q&A with Caroline Pond and Che Earl - Dispensing appliances & special obtains
Following her presentation on dispensing appliances & special obtains, Caroline Pond sits down with Che Earl for a Q&A.
Speaker Q&A with Caroline Pond and Che Earl - Dispensing appliances & special obtains
Speaker Q&A with Caroline Pond and Che Earl - Understanding the Drug Tariff & Endorsing - week 8
Following on from Caroline's Drug Tariff presentation last week, she sits down with Che Earl to answer some questions.
Speaker Q&A with Caroline Pond and Che Earl - Understanding the Drug Tariff & Endorsing
Speaker Q&A with Rob Burnley and Sophie Freer - Basic Dispensing Skills - week 7
Rob Burnley sits down with Sophie Freer from the dispensing sales team to go through his presentation from last week.
Speaker Q&A with Rob Burnley and Sophie Freer - Basic Dispensing Skills
Speaker Q&A with Caroline Pond and Lois Price - Monitored Dosage Systems - week 6
Following on from Caroline's session on monitored dosage systems last week, she sits down to answer some questions from Dispensing Doctor Account Manager Lois Price. If you didn't see the presentation, as ever, it's available via the live + online section of our website and hosted in the training programme playlist (available only to members).
Speaker Q&A with Caroline Pond and Lois Price - Monitored Dosage Systems
Speaker Q&A with Stuart Haywood & Amy Stone - Branded vs Generic Prescribing - week 5
Dispensing Doctor Telesales Manager, Amy Stone interviews Stuart Haywood in the lates t edition of Speaker Q&A, following on from his presentation last week. Stuart answers questions on clawback, whether you should put through some generics with a shortliner and much more.
Speaker Q&A with Stuart Haywood & Amy Stone - Branded vs Generic Prescribing
Speaker Q&A with Marie Ennis O'Connor & Tom Davis - Introduction to Social Media in General Practice - week 4
Following on from Marie's fantastic presentation on introducing social media in General Practice, Tom Davis (Dispensing Doctor Account Manager) had a chat with Marie and dug a little deeper in to the world of social media.
Marie Ennis O'Connor & Tom Davis - Introduction to Social Media in General Practice
Speaker Q&A with Martyn Potter & Julia Hodgson - Effective Performance Management - week 3
In the latest edition of the Speaker Q&A, Julia Hodgson (Regional Sales Manager of the North) speaks with Martyn Potter, following the Effective Performance Management presentation on the Training Programme.
Martyn Potter & Julia Hodgson - Effective Performance Management
Caroline Pond & Ian Redmond - Controlled Drugs - week 2
We welcome back Caroline Pond to answer some questions from Ian Redmond that have been raised from last week's edition of the Training Programme 'Guidance on Controlled Drugs'.
Caroline Pond & Ian Redmond - Controlled Drugs
Caroline Pond & Ché Earl - SOPs - week 1
In the first edition of Speaker Q&A, Ché Earl sits down with Caroline Pond to pose some questions raised from last week's edition of the Training Programme 'Making SOPs a useful management tool in practice'
Caroline Pond & Ché Earl - SOPs
Portal Guide
Using a handheld scanner - week 3
In this edition of the Portal Guide, Stuart Haywood shows us how to connect and a use a handheld scanner on the PSUK Portal. It's really simple and will make your life a lot easier so be sure to check it out.
Portal Guide - Using a handheld scanner
Finding out how much discount is applied on a product - week 2
In the second edition of our Portal Guide, we show you how to find how much discount is applied on a product.
Portal Guide - Finding out how much discount is applied on a product
Finding an invoice or credit note - week 1
In the first edition of our Portal Guide feature, Stuart Haywood (Regional Sales Manager, South) shows you how to find an invoice or credit note on the PSUK Portal. This should save you some time in future as you won't need to call the customer services team and spend time on the telephone.